How to Book
The nature of our trips means that booking one of them cannot be a simple procedure. Before any booking is final, all the following steps must have been completed.
- Send us your name, postal address and a non-refundable $150 deposit (or full payment). You may do this by bank transfer (this is the easiest way to pay — please ask for our bank details), email, phone, fax or snailmail. We We can accept credit card payments via phone, fax or email but be warned we do not have a secure line and we charge an extra 2.5% for credit card payments.
We offer a variety of discounts on all Australian trips. Our Booking form and General Information sheet has information on these as well as other essential reading for anyone doing one of our trips.
- You need to read our Bushwalking Guide. If you prefer, we can email or snailmail it to you.
- Every trip is different. If you haven't already downloaded the trip notes for your trip, we'll email (or snailmail if you prefer) them to you.
- You need to download, fill in and return our registration form, preferably after you have read the Bushwalking Guide. We have two versions
one to be signed electronically and
one to be hand signed and either posted or scanned and emailed to us.
If you prefer, ask us and we'll email or snailmail it to you.
- Pay any balance which is due. Full payment must be received
- four months prior to departure to qualify for the 20% four month advance purchase discount.
- three months prior to departure to qualify for the 15% three month advance purchase discount.
- two months prior to departure to qualify for the 10% two month advance purchase discount.
- 45 days prior to departure or at the time of booking whichever comes later if no advance purchase discount applies.
- Your booking is not final until when we have received both the completed registration form and the final payment.
The above conditions apply only to our Australian trips. Our overseas trips have different registration forms and additional information. Please see our Overseas Booking page and download the information for the trip that interests you.
If you need to cancel your holiday, you need to notify us in writing. The cancellation will take effect the day it is received and a cancellation fee will be levied as follows.
- $150 for cancellations received more than 60 days prior to departure.
- 25% of the tour cost for cancellations received 36-60 days prior to departure.
- 50% of the tour cost for cancellations received 29-35 days prior to departure.
- 75% of the tour cost for cancellations received 21-28 days prior to departure.
- 100% of the tour cost for cancellations received less than 21 days prior to departure.
We strongly recommend that you take out travel insurance to cover yourself against the possibility of substantial financial loss. An emergency evacuation could cost you more than $3000. Last minute cancellations can mean loss of both the price of your airfare and the cost of the trip. This makes it extremely important to obtain travel insurance as soon as you book. Accidents can happen to anyone. If you cannot find a good policy, ask us for our recommendation.
Note. It is illegal for a domestic travel insurance policy in Australia to cover anything that could be covered by medical or ambulance insurance. This leaves a grey area as with a sprained ankle. Most medical or ambulance insurance would not cover an evacuation for a sprained ankle but if you can't walk, you'd need an evacuation. That's why it is important to make sure that whatever insurance you have covers you for this kind of event.